Supporting you to prevent homelessness

TRAINING AND SUPPORT

Our training courses are designed to support housing professionals working at both strategic and operational levels and include a wide range of subjects including domestic abuse awareness, developing a fit for purpose homelessness strategy, interview skills and implementing the Homelessness Reduction Act.

Courses are available both as roadshows and in-house sessions and are delivered by expert trainers in a friendly and stimulating environment. Delegates benefit from a high level of interaction with peers and trainers and from course content informed by NPSS’ work supporting all 326 local authorities in England.

All local authorities in England have an allocated practitioner whom they can contract directly by phone or email. NPSS works with lead officers within local authorities looking to implement an early intervention and prevention focused service to identify key issues in service delivery and service development. NPSS works with lead officers within local authorities struggling to provide an early intervention and prevention focused service to identify key issues in service delivery and develop a bespoke package of support to enhance service provision.

TRAINING COURSE DETAILS

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Implementing the HomelessnessReduction Act

A popular course which guides delegates through the requirements of the Homelessness Reduction Act using the NPSS...

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Developing a prevention focusedHomelessness Strategy

This course begins with a look at the duties, powers and statutory guidance concerning local homelessness strategies...

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Domestic abuseawareness

This course was developed in 2016 to support HM Government’s Ending Violence against Women and Girls strategy 2016-2010.

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Interviewing skills and case filemanagement

This course explores the principles of interview- ing and teaches delegates to carry out investigative

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SUPPORT SERVICES

PRACTITIONER REVIEW SERVICE

A Practitioner Review will, through a detailed snapshot assessment, highlight gaps in service provision, recognise good practice and make recommendations for service improvements. Fundamentally, the review acts as a ‘critical friend’ assessment of how a local authority is performing in its efforts to both prevent andtackle homelessness. The review involves process mapping the customer journey through the service by talking to and shadowing staff, meeting with partner agencies and organisations (external and internal, statutory and non-statutory) and completing a series of off-site and on-site assessments.

Once a review has been completed, reviewers will return to provide a comprehensive feedback session which lasts approximately two hours. During the feedback session, reviewers will set out the overall score for the review, scores for individual elements of the review and highlight both good practice and recommendations for service enhancement. Participating in a practitioner review is a fantastic way for local authorities to prepare for implementing the Homelessness Reduction Act 2017.

If you would like the NPSS Practitioners to carry out a review of your front line housing advice and homelessness service, please email support@npsservice.org.uk for further information.

S202 REVIEW SERVICE

A number of local authorities have approached NPSS to enquire whether a s202 review decision service could be provided. This is something we are currently considering; if you would be interested in this service or would like further information, please contact support@npsservice.org.uk

MYSTERY SHOPPING SERVICE

A number of local authorities have approached NPSS to enquire about mystery shopping services from a ‘critical friend’ perspective. This is something we are currently considering; if you would be interested in this service or would like further information, please contact support@npsservice.org.uk